SHIPPING (Europe & UK)

Once your order has been paid and confirmed, our team carefully packs and dispatches it within 1-2 working days. Deliveries are fulfilled Monday to Friday.

Estimated delivery times after dispatch:

  • United Kingdom: 3-7 working days

  • European Union: 2-5 working days (depending on location)

We work with trusted courier partners to ensure safe and efficient delivery. However, we cannot guarantee exact delivery dates once parcels are in transit. Please allow a few extra days for delivery during busy seasons or for remote areas.

Delivery method: Door-to-door courier service.

If you’re unavailable to receive your parcel, please provide an alternate delivery address (such as a workplace).

For any special delivery requests or updates, email hello@africaorganics.eu.

 

RETURNS

Our returns policy lasts 14 days from the date of delivery. If 14 days have passed, we’re unable to offer a refund or exchange.

To be eligible for a return, your item must be:

  • Incorrectly supplied, damaged, or defective on arrival, or

  • Expired upon receipt.

Returned items must be sealed, unused, and in their original packaging. We require a receipt or proof of purchase to process any return.

If you wish to return a product for any other reason (e.g., change of mind), return shipping costs will be your responsibility.

Please email hello@africaorganics.eu before sending any items back to receive approval and return instructions.

 

 

REFUNDS

Once we receive and inspect your returned goods, we’ll notify you via email of the approval or rejection of your refund.

If approved, refunds will be processed to your original payment method within 5-10 working days.

If you haven’t received a refund after this period, please check with your bank first, as processing times may vary. If the issue persists, contact us at hello@africaorganics.eu.

 

 

DAMAGED GOODS

If your order arrives damaged, please email hello@africaorganics.eu within 24 hours of delivery with clear photographs of the packaging and the affected items.

We’ll investigate the issue with our courier partner and, once approved, arrange either a refund or replacement for the damaged goods.

Please note: Only items rendered unusable due to damage (e.g., leaking or exposed to air) qualify for a refund.

 

 

REPLACEMENTS

 

We do not automatically replace items. Once a damaged or defective item is verified, a refund will be issued for the affected product(s).